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FAQ

  • Q What printing methods are your label materials compatible with?

    A Our label materials are compatible with different printing technologies depending on the product, including direct thermal printing, thermal transfer printing, flexographic printing, offset printing, UV printing and inkjet printing. Our technical team can recommend the most suitable material based on your printing method and application.
  • Q Which countries do you export to?

    A

    Our label materials are exported to customers in Europe, North America, the Middle East and Southeast Asia. We have extensive experience working with label converters, distributors and manufacturers in international markets and understand different regional quality and compliance requirements.

  • Q What is the shelf life and how should label materials be stored?

    A

    Under recommended storage conditions, the shelf life of our self-adhesive label materials is up to 2 years.

    Storage recommendations:

    • Temperature: 15–25°C

    • Relative Humidity: 40–60%

    • Keep away from direct sunlight and high temperatures

    • Store rolls horizontally to prevent adhesive flow

    • Keep the original packaging sealed to avoid moisture and dust contamination

  • Q What is your lead time?

    A

    Standard jumbo roll orders are usually delivered within 7–10 working days after order confirmation. Shipping methods include sea freight, air freight and international courier services according to your delivery requirements.

  • Q How can I get free samples?

    A

    Simply send us your inquiry with your required material specifications or application details. We will prepare suitable samples for your evaluation free of charge. Customers only need to cover the freight cost, which is usually shipped via freight collect or your preferred courier account.

  • Q What is your minimum order quantity (MOQ)?

    A

    Our standard MOQ is one jumbo roll (typically 1530 mm / 1535 mm × 2,000 meters) for standard materials. Customized products may have different minimum order quantities depending on the material specifications.

  • Q Do you offer BPA-Free and BPS-Free materials?

    A

    Yes. We can supply both BPA-Free and BPS-Free thermal label materials. Test reports and related certifications are available upon request.

  • Q Which adhesive is suitable for frozen food labels?

    A

    For frozen food and cold chain applications, we recommend our freezer-grade adhesive. It is specially developed to maintain excellent adhesion under low-temperature conditions and performs reliably in refrigerated and frozen storage environments.

  • Q What types of adhesives do you offer?

    A

    We offer a wide range of adhesive systems, including:

    • Water-based Acrylic

    • Solvent Acrylic

    • UV Acrylic

    • Hot Melt

    • Removable Adhesive

    • Freezer-Grade Adhesive

    Our team can recommend the most suitable adhesive based on your labeling surface and application environment.

  • Q Can you customize width, thickness, adhesive and liner?

    A

    Yes. We provide customized production according to your requirements, including material width, facestock thickness, adhesive formulation, liner type, roll length, core size and packaging specifications.

  • Q What certifications do you have?

    A

    Our available certifications include:

    • ISO 9001

    • FSC®

    • FDA

    • RoHS

    • REACH

    • MSDS

    • BPA-Free Test Report

    • BPS-Free Test Report

    • BSCI

    Additional compliance documents can be provided based on customer requirements.

  • Q What types of label materials do you supply?

    A

    We manufacture a complete range of self-adhesive label materials in jumbo roll format, including:

    • Thermal Label Materials – Thermal Paper, Thermal Tag Stock and Thermal Synthetic Paper

    • Paper Label Stock – Semi Gloss Paper Label, High Gloss Paper Label, Thermal Transfer Label Matt and Woodfree Paper Label

    • Film Label Materials – PP Film Label, PE Film Label and PET Film Label

    • Inkjet Label Materials

    • Specialty Label Materials – Thermal Card Stock, Cold Chain Labels, Linerless Labels, Holographic Films and Destructible Security Labels

    If you are unsure which material is suitable for your application, our technical sales team will be happy to recommend the best solution.

  • Q Are you a manufacturer or a trading company?

    A

    HY Label is a direct manufacturer with over 23 years of experience in self-adhesive label materials. Our 17,000 m² production facility is equipped with 3 advanced coating lines and more than 30 slitting and die-cutting machines, enabling stable quality, flexible production and fast delivery for customers worldwide.

Leading self adhesive label material manufacturer in China, since 2003, serving global label converters, distributors, and importers

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hys@chinahypaper.com
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